Finding the title and what to write about for letter "K" wasn't particularly easy. Thought of writing a piece on kidney diseases, as it is one of the deadly diseases ravaging the world at the moment; enough to have a day allocated to it. Realized though that I already wrote that article here. *Phew!*. Today, I'll be telling you a funny story, something that happens in the ER more often that people realize. Here it goes:
Have you ever been in a situation that you felt totally helpless about? You want to scream but you just have to keep calm because there are so many other voices in your head giving you reasons why you can’t let go. Well I’ve been in some of those especially in the hospital. Most of the time it has to do with patient dissatisfaction, either they aren’t happy with the service they’ve received, or they lost a patient they believed shouldn’t have died or even sometimes transferred aggression; it has nothing to do with you or the system but they just need to blame someone.
Imagine this scenario; a young man is rushed into the emergency room on a Friday night by his “friends”, (weekends are the busiest days). He had been in a fight at the club over the usual – a girl. He sustained a deep laceration to the scalp from a bottle broken on his head and his was semi-conscious not just from the acute blood loss, but also because he was drunk.
As is the protocol at my centre, the patient is placed on the couch for vital signs to be taken by the nurse and a quick assessment to be carried out by the doctor, me in this case. Minutes later, vital signs obtained, assessment completed and the friends are yet to return from the records where they were sent to, to obtain a new case file for the patient. The case file was needed at this time so I could write out my initial management and the medications can be collected from the pharmacy to commence treatment.
Further enquiries into the whereabouts of these friends revealed that they were still indeed at the records with no money to obtain the file. I wonder what happened because the next thing I know, these guys came back, no exploded into the emergency room, asking for the doctor, wanting to know why treatment couldn’t be started without a case file. I noticed that they too were drunk and now aggressive, tending towards been violent. They started talking about guns and shooting and all hell broke loose.
That wasn’t a day to keep calm; I bolted through the back door as did some of the staff. I’m pretty such someone would have passed through the window connecting the ER and the pharmacy if it were big enough. The security finally got involved and exiled the boys from the hospital premises. Fortunately for the patient, certain other policies were in place in other for him to get adequate treatment and pay later.
If you are wondering why we have such a policy as “pay before service” in a hospital that is meant to save lives, then keep an eye out for “P”. Keep in mind that these guys had money aplenty to get drunk but not for their health.